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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Matthew Johnston

January 15, 2026

5  out of  5
rating by Matthew Johnston
"Friendly service and excellent help in taking care of my insurance problems"
We responded:
"Thank you for the fantastic review, Matthew! We are always here to help with your insurance needs here in Fairport . "
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Shane Fackelman

December 30, 2025

5  out of  5
rating by Shane Fackelman
"John Bartlett and his team—Christina and Ryan—have been incredibly patient, supportive, and reassuring, first with me and now with my mom. John leads a fantastic team that truly understands the importance of listening and asking the right questions to ensure your policies provide the best possible coverage …"
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Kimberly Rohring

December 30, 2025

5  out of  5
rating by Kimberly Rohring
"John's office is always readily responsive and follows up to make sure everything has gone as it should. I have used them for 15 years for home and auto. When I have had to file a claim, they assisted me throughout the process."
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John Cormier

December 26, 2025

5  out of  5
rating by John Cormier
"John and his staff are always amazing, but in this specific instance, Jenna wowed the family handling multiple issues in a single day!"
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Chuck Man

December 15, 2025

5  out of  5
rating by Chuck Man
"I have been with State Farm (John Bartlett agent) for about twenty years. I have always had great service from them. This year I wanted to write a review because I have had to add additional coverage and needed their help. In particular one of John's reps, Jenna, had to guide me through a couple of different policies that each had multiple options. She was EXTREMELY helpful in guiding me. Kudos to her and John's office as well!"
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G Groulx

December 7, 2025

5  out of  5
rating by G Groulx
"Needed insurance cards quickly, the agent responded right away."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Kristin Rush Palmer

December 1, 2025

5  out of  5
rating by Kristin Rush Palmer
"I have been with State Farm since I received my license over 40 years ago! We have always had a great experience with John and his team. Most recently, Jenna has been helping us after my son was in an automobile accident. She is very attentive and responds immediately to my phone calls, emails, and texts. She has been an incredible help navigating us through this difficult time. We appreciate you Jenna! Thank you for all you do!!"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Tim Stapleton

November 25, 2025

5  out of  5
rating by Tim Stapleton
"John and his team are great!"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Rachel Cooper

November 24, 2025

5  out of  5
rating by Rachel Cooper
"I have been with John’s office for over 10 years! I recently moved out of state and Ryan, helped immensely with transferring my insurance to the new state, the state guidelines and best way to save money! I am so appreciative! Top notch customer service, and went above and beyond! Thank you again!"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Glenn Greibus

November 21, 2025

5  out of  5
rating by Glenn Greibus
"John and his staff have always been knowledgeable, responsive and helpful with our insurance needs for the 40+ years we have been with them. Thank you!"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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James Brownsword

November 18, 2025

5  out of  5
rating by James Brownsword
"So helpful and really helped us in regards to licensing a teenager. So so helpful. Christina will be our agent as long as she will have us."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Amanda Martinez

September 3, 2025

5  out of  5
rating by Amanda Martinez
"We have had such a positive experience working with the John Bartlett team. Jenna D has been with us the whole way along to educate us and create an insurance plan to meet the needs of our life. We have been, amazed with the quality of service and experience here. Could not recommend more highly."
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Willow Pond Apartments (Willow Pond Apartments)

July 10, 2025

5  out of  5
rating by Willow Pond Apartments (Willow Pond Apartments)
"Have been working with this agency for years. Outstanding service, products and pricing are very competitive. I suggest John Bartlett Agency to all my Residents!!!"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support in anyway you ask !! "
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Rob Adams

February 12, 2025

5  out of  5
rating by Rob Adams
"Great agency, very responsive with policy questions and changes. I am a car salesman who works with insurance agents every day, and I highly recommend this agency. Ryan was very helpful."
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Loren Romagnola

August 2, 2024

5  out of  5
rating by Loren Romagnola
"I recently had a minor accident while away on vacation. My car was parked and rear ended. Minor but unnerving just the same. I called my State Farm agent and Dakota immediately eased all my stress. She immediately made arrangements to file the claim, call and set up a body shop appointment for repair and ordered a rental vehicle for my use. It took minutes. Dakota was efficient, kind, empathetic and professional. I have had several other opportunities to interact with Dakota and the result is the same. Excellent customer service. State Farm and John Bartlet Agency in particular are fortunate to have Dakota on their team. She’s a tremendous asset to the company. Loren R."
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Savenia

April 11, 2024

5  out of  5
rating by Savenia
"John Bartlett is amazing insurance agent with just an amazing team with him. Dakota especially is outstanding. Her professionalism, personable behavior, and humor got me through a difficult time with my insurance. My family has been going to them for years and will never go elsewhere"
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Donna Burger

July 18, 2023

5  out of  5
rating by Donna Burger
"We had him when we lived in Farmington and can't say enough good about him and his office. All agencies could take lessons from him."
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Toby Miller

December 14, 2022

5  out of  5
rating by Toby Miller
"Great office staff!"
We responded:
"Thank you for the kind words! I will let the team know!"
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Janice Seils

June 27, 2022

5  out of  5
rating by Janice Seils
"Very friendly great car insurance!"
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Carla Cilano-Burgos

May 6, 2021

5  out of  5
rating by Carla Cilano-Burgos
"I had a situation and Byron was able to handle the it in a total of under 45 mins and had insurance up and runnning! I've been a client for iver 25 years and the service us always incredible, with John and Byron! They are always so amazing! Another awesome job by Byron!!! Thank you John, Byron and staff!! Carla Cilano-Burgos"
We responded:
"Carla, thank you for the kinds words, Byron has always been a valued employee !"
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Aldo Bennigsohn

December 5, 2020

5  out of  5
rating by Aldo Bennigsohn
"I have been with State Farm insurance since the 70's and with J.Bartlett for 20plus years. His office staff is outstanding!!!. The only reason we left is that we moved out of state."
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Paul Erickson

October 3, 2020

5  out of  5
rating by Paul Erickson
"Absolutely the best insurance agent and staff!! Been a client for 21 years, and have established a great relationship."
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Andrew Robinson

May 28, 2020

5  out of  5
rating by Andrew Robinson
"I’ve been with John and his team since I got my license over 8 years ago. My family was using them and told me nothing but great things about the team. They specifically always had Lori for any questions they had and told me to give Lori a call for any questions. The level of service she provided was outstanding. I’ve called multiple times for questions and pricing quotes on the multiple vehicles I’ve had over the years and Lori is amazing with her knowledge and ability to help so quickly. I have no reason for leaving John and his team besides moving out of state. Thanks y’all!"
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Mark Schultz

January 23, 2020

5  out of  5
rating by Mark Schultz
"Very helpful Insurance Agency even though I have Liberty Mutual which is the best"
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Pamela Crawford

June 21, 2019

5  out of  5
rating by Pamela Crawford
"I’ve been with John for Years!! Sorry to leave his office.. But I moved to Florida. He was great in helping me make the transition. Always there when ever I called , and willing to help me with all my questions.Thanks for everything!!"